Customer Testimonials
Every person has been helpful, courteous, kind, and informative about the work that has been needed for my vehicle.
This is probably the best Chrysler dealership service department in Hampton Roads. I have been using them for over 12 years and they are very professional and efficient.
My salesperson Sam bent over backwards to find a vehicle that I loved. Thank you
My visit was great! My service advisor Paul assumed that my vehicle needs were met. Paul is customer friendly and efficient. I like the way he maintains honestly about my vehicle needs. The other service advisors are friendly.
I was able to schedule an appointment for a car inspection. Fortunately, everything went very well.
Great service, Mr. Russell rocks! Always friendly, keeps me informed, does not attempt to over sell you. Works like it’s his own vehicle.
Barbra is always awesome in service. She is polite helpful and professional. She is the reason we bring our car to you
I never thought that a dealership would be this great. This was my first brand new car purchase and everything was seamless. Everyone I worked with was so pleasant from sales to service department. I bring my Jeep here to be serviced for oil changes, tire rotations, and inspections as well and after having my vehicle for over a year and a half now, I still have not had a single negative experience. I honestly don’t think I’ll ever buy a car anywhere else.
Please thank Daniel … he was very professional and kept me informed regarding the recall work on my RAM 1509. Awesome!!!
They were really nice and respectful. Great customer service. I will be back for sure!
I spent such a short time there while my 2021 JEEP wrangler was getting regular service I don't know what say. I didn't even have time to check to see if they have any JEEP Gladiator with Diesel engines.
Trevor and Mackenzie + their team made it happen! No better dealership out there! Great experience!
Great people. Great service. I was in & out and back on the road in no time.
Very professional and courteous. Went in for basic maintenance and was in and out very quickly.
My Salesman was Very Helpful & our whole experience was Awesome at Southern Dodge!
Great service. Very quick. Got the phone call first thing in the morning ready to pick up.
I appreciate the customer service provided by the team. Paul is definitely one that keeps you well informed.
Great service thank you so much. Love the friendly staff . They the work in a timely matter.
Everything went great, except I was disappointed with the cleaning of my car. Lots of areas were not cleaned and the person that cleaned it left the spray of cleaner in my car that I didn’t see until it spray all over my floor board that I ended up cleaning. None of the dash was cleaned either. Other than this everything else was good!
Great service the customer service was wonderful thank you so much I will be back
Ryan Jones in the Service was awesome. He's helped me with my fleet vehicles and has provided excellent customer service.
My service advisor Ryan was great. Always helpful. Attentive and quick service by technicians so thank you all.
Friendly staff and they take care of you and helpful. Very clean at the dealership.
As always, this dealership blows away the crappy Priority ones I have had to be tied to for years. Thank you!
Great salesman. He was one of the best I've dealt with in many years. Overall everyone was very good at this location.
Everyone was professional, courteous, and expedient during my visit. Looking forward to the next one.
Great Service! Staff was polite and completed the maintenance I requested and also all recalls and updates. Utilized the dent insurance and took advantage of the free oil change and state inspection. Order a part from the parts department while I was there.
Barbra McMaster, my Service Advisor was awesome. She kept me informed and was very professional. I will bring my Jeep back because of her friendly customer service. Thank you, Mike
Brought my RAM in for an oil change and service. I was greeted promptly and truck was ready on time.
In and out with an oil change and inspection. So Fast without an appointment. Made for a good start to my day.
Excellent Service!!! I always prefer to be here and every time they exceeded my expectations… Thank You for your service!!!
Came in for an oil change and have adjust a sensor. I found out the oil change was free because I had bought the truck at this dealership. The whole visit took less than an hour.
Paul in the Service Department was outstanding from appointment to out the door. Thanks Paul
Very good experience, our service rep Monica is very professional, pleasant, and informative. We got our van back when promised and problem was fixed.
Much better now that they do appointments. Before it was like shooting craps to see if you could get your car done.
I was extremely impressed with the professionalism throughout the dealership. Winfred, Kyle, and Mackenzie were extremely helpful
If you’re looking for a good jeep or a company that really takes care of their customers go see Benny! From the moment we walked in we were welcomed and helped every step of the way! I have bought 3 cars from them and will continue to only buy from them with Benny’s assist!
While the phone system is still not working properly and when passed to service it rings 20-30 times without an answer, the people are nice and service people did a great job on my jeep and taking care of me in person.
Great staff and easy buying process. Samantha was very busy in sales but did and excellent job to ensure quality customer service was provided. Highly recommend her as a sales person.
Professional, courteous, timely staying within promised pricing
I've worked with your shop for 20 years, most often with Paul, who is always friendly and friendly. The mechanic that worked on our '06 Dodge Ram a couple weeks back and Paul have my genuine gratitude for a job well done.
Thank you for yours services. Frank Staicer and Efrem Huger I appreciate you for working miracles !
Pleasant thorough service valued my time
It took them a while to find the problem with my Jeep Grand Cherokee but they did with no further cost for me. They also kept us informed through the whole process. Great people.
Frank was awesome! First time getting jeep serviced could not have been better! Thank you Efrem and Frank for making my experience one of a kind!
The entire staff was welcoming, very professional ,fast service, patient with my questions,clean environment, definitely will return for future services.
I made an appointment for 7 am on a Saturday and when I showed up there were several other cars already in line but I was directed to the appointment line and was taken care of quickly. I did need to speak with a service counselor about a repair and he said he would come find me in the lounge but must have gotten busy and didn't.
Kevin J was great! Listened to what I was looking for and was able to have me walk out with a great 2022 Jeep Grand Cherokee! Great service!
I had limited time to have my oil changed but your courteous and professioinal crew had me back on the road within 20 minutes. Well done, guys!
Did a great job, in and out! Great service and TLC for my Charger SRT. Customer care was outstanding! Really appreciate the technician servicing my car.
same day oil change. ++++dropped off in the am and picked up later- convenience. Oil change lil pricey
If you want a Jeep , Kevin is the best salesperson ever !!.. he is knowledgable , responsive and understands what exquisite service is all about!… also , he has some great recipes !!!!— go see him if you want a Jeep
They worked with me to get my vehicle serviced in a timely manner and at a great price!
Let me start by saying that I was not able to purchase my dream car from Southern Chrysler, but it is neither the dealership nor the agent's fault, but it is my budget's. I have nothing but good experience during my several hours of stay where we were assisted by Mr. Efrem who was very accommodating, soft-spoken aka not-in-your face kind of an agent, well-mannered and just all-around good agent. It was really a shame that I cannot afford the car that I want but for anybody that is looking for a good deal and an agent that ...
Nice folks.
Wonderful fast courteous great sales customer service., Absoitely fantastic. Knowledge and commitment. Recommend to all.
Everyone there was willing to help. They went above and beyond to make it a great experience.
EXCELLENT , PROFESSIONAL FRIENDLY SERVICE! WILL RECOMMEND FAMILY AND FRIENDS AND CO-WORKERS BEST SERVICE IN TOWN!
Joey was great in service helped us with all our needs. He was fast and answered all our questions and explained everything we didn’t understand. Customer service was 10 out of 10! We will always take our vehicles back to Mr. Spears!
Work was done quickly and in good time. Paul called and let me know the estimate so there were no surprises when I picked up my Town and Country.
Excellent customer service, did not ha e to wait long. Everyone was very professional. Job well done.
I have always found this dealership to be courteous, efficient and willing to take the time to keep me informed, answer questions and thoroughly investigate any issues I'm having with my vehicle.
Excellent treatment. Frank constantly kept me aware of every stage and let me know costs.
Staff is great they’re always quick and efficient when I bring my vehicle in.
Every single person was amazing! We will return for sure! Thank you all for everything you did to help our family!
I have had nothing but good dealings with the service department. To be specific great dealings with Barbara. She goes above and beyond for you no matter how swamped she is. She makes you her priority. However, calling to get ahold of someone in service can be pure xxxx, but it is getting better it just isn’t there yet. That’s a dealership problem for not scheduling enough employees.
Understood what I wanted done and completed work in a timely manner. Was very happy with my service
Very responsive and quick - great service and clean facility - will use again. Good maintenance recommendations.
I enjoyed the service rep. I encountered this time for my oil change. He was very pleasant and helpful! please update your survey, I don't recall the service rep. name so therefore I had to just rate a employee in order to submit this Survey!!!!!
Great communication and care
Fast service with great hospitality!
Everyone was so kind and they worked hard to get me in a car they all kept asking me if I needed anything
Prompt service and knowledgeable. I appreciate the time taken to explain the process and price. Paul McManuels is an asset to this dealership. Thanks Paul!!!
This is my 5th service in the past 7 years. I must say they were professional, timely, and I would recommend them to all my family and friends.
Had the usual service done on my 2014 jeep grand Cherokee. Oil change, maintenance yearly, yearly inspection and tires rotation. It's where we purchased the jeep, that's why I take it back there and I think they did great service. I want my SUV to last. So I'll be returning for the same services at the location 6/2023.
Did it very fast and efficient did not have appointments and they took me anyway
The staff for the maintenance was awesome like they always are. I will be moving in the next year will definitely hate to leave Greenbrier jeep.
They did everything they said they would do. They answered all of our questions clearly.
Very attentive and quick service
Customer service and support at all levels and departments is impeccable. Everyone is so friendly and all employees greet you and offer help.
Great service from start to finish. Martin was awesome; keeping me advised along the way. My wait time was less than expected.
Coolant leak was fixed quickly. Monica kept me in loop every thing seems to be fixed now.
Smooth, easy-quick experience. Always a pleasure. Not sure why I have to write 15 words.
Quality was great but timeliness was not. Several occasions we were told the Jeep would be done this week and it was not. I understand delays but be honest with the assessment.
Martin was an excellent guy to work with. Joe Cuellar put us in his hands and he took care of us. We left with the car of our dreams.
Excellent products. Competative pricing. Friendly & knowledgeable sales team. No high pressure sales techniques during closing. My my recent purchase here was the nicest and smoothest process I have ever experienced after 40 years of new car purchaces.
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